This Privacy Policy explains how BLACK DESERT CONCRETE INC collects, uses, stores and protects information when you visit the website at blackdesertconcrete.mom, contact the yard desk, request a quote or engage us for concrete systems design work. The website and the services described here are operated by the developer BlackDesert Concrete on behalf of BLACK DESERT CONCRETE INC. The company is located at 1711 E 1150 N, St George - 84770-3176, United States (US). We wrote this policy in plain language so that a client, a supplier or a visitor can understand the choices we make about information without needing legal training. Please read it fully before you send us a request, a drawing or any personal detail about your property or your project.
Who We Are
BLACK DESERT CONCRETE INC is a concrete systems design firm that runs a working desert pour yard in St George, Utah. We plan, form, pour, cure and finish concrete work for residential and commercial clients, and we also provide mix design advisory work, cure scheduling and patterned surface finishes. The company name that appears in this policy is the registered business name, and the address we use for written correspondence is 1711 E 1150 N, St George - 84770-3176, United States (US). The developer BlackDesert Concrete maintains the website and the underlying content on behalf of the company. When this policy says we, us or our, it refers to BLACK DESERT CONCRETE INC and the people who handle information on its behalf.
This policy applies to the website, to email and phone contact with the yard desk, to quotes and estimates we prepare, to site walkthroughs, and to the ongoing records we keep for a finished pour. It does not apply to a third party website or app that you may reach from a link on our pages. Those services have their own policies, and we encourage you to read them before you share anything with them.
Scope of This Policy
This policy covers all information that we process through the website and through direct contact with the yard desk, whether that contact happens by email, by phone or in person at the yard. It covers information provided by prospective clients who request a quote, by clients who have an active pour job, by suppliers who work with us, and by any visitor who simply browses the site. The policy describes the categories of information we collect, the reasons we collect them, the ways we protect them and the rights that a person may exercise over them.
Where a specific project contract or a separate written agreement contains terms that differ from this policy, the project contract governs the handling of information for that project to the extent of the difference. This policy does not override a lawful contractual obligation, and it does not limit any right that a person holds under applicable law. If any part of this policy is found to be unenforceable, the remaining parts continue in effect.
Information We Collect
We collect only what we need to answer a request and to plan a pour. The categories below describe the kinds of information that may reach us during normal work. Not every category applies to every visitor, and you are always free to decline to provide information that is not necessary for the service you want.
Contact details
When you send a message through the contact form, by email or by phone, we receive your name, your email address, your phone number and the content of your message. If you request a quote, we may also receive a site address and any drawing, photograph or measurement you choose to share. These details are needed to reply to you, to prepare an accurate estimate and to schedule a walkthrough.
Project information
For a job that proceeds, we keep a job file that includes the numbered mold box plan, the approved mix design, the cure band log, the stamp sample record and the final walkthrough note. This file may include property details such as grade, drainage patterns and utility locations, since those details are essential to a safe pour. Project files are business records and are kept for the period described in the retention section below.
Technical information
Like most websites, our server may record a small amount of technical information when a page is requested. This can include the browser type, the operating system, the referring page, the approximate region that a request comes from and the time of the request. We use this information to keep the site working, to diagnose errors and to understand which pages are useful to visitors. We do not use this information to identify a specific person.
Payment and billing information
If a project proceeds to a signed agreement, we may collect billing details such as a billing name, a billing address and a record of invoices and payments. We do not store full card numbers on our own systems. Card payments are handled by a payment processor that receives the information directly from you and applies its own security measures.
How We Collect Information
Most of the information we hold comes directly from you. You may type it into the contact form, send it in an email to quotes@blackdesertconcrete.mom, speak it over the phone at +12793565292, or hand a drawing to a member of the yard crew during a visit. Each of these channels reaches the same desk, and the person who answers will record the details in a job note so that a colleague can pick up the work without asking you to repeat yourself.
A smaller amount of information arrives automatically. When your browser requests a page from our site, the server sees the technical details described above. If you arrive from a search engine or a referral link, the referring page may be recorded as well. We also receive information from a payment processor once a payment has been processed, and from a supplier who confirms a delivery against a job. We do not buy contact lists from data brokers, and we do not collect information about you from social media platforms unless you choose to send it to us directly.
Legal Bases for Processing
We process information only when we have a lawful basis to do so. The basis depends on the situation, and in some cases more than one basis applies.
- Contract. When you engage us for a pour, we process the information needed to plan, perform and complete that work, including site details, schedules, invoices and correspondence.
- Legitimate interests. We process limited technical and business information to keep the site secure, to improve our services and to manage ordinary business records, provided that those interests do not override your rights.
- Consent. Where the law requires consent, such as for certain marketing messages, we ask for it clearly and you may withdraw it at any time.
- Legal obligation. We may process information to comply with tax, safety, insurance or other legal requirements that apply to a construction business.
If a question arises about the basis we rely on for a particular activity, you may contact the yard desk and we will explain the reasoning in plain terms.
How We Use Information
We use information to answer requests, to prepare quotes, to plan and schedule pours, to order materials, to coordinate with suppliers and to keep a complete record of a finished job. We also use contact details to reach you about a decision that needs your input, such as a change to a pour window or a question about a site detail that affects the box plan.
We use technical information to monitor the health of the website, to fix broken pages and to improve the layout of the content. We may use aggregate, non-identifying summaries to understand which services attract the most interest, but those summaries do not identify any individual visitor.
We do not sell personal information. We do not rent contact details to advertisers. We do not use your information to build a profile for unrelated advertising, and we do not share project details with anyone who is not involved in the work you asked us to perform.
Service Providers
A small number of service providers help us run the yard and the website. A hosting provider stores the website files, an email provider delivers messages to and from the yard desk, and a payment processor handles card payments. Each provider is chosen for its reliability and is bound by an agreement that limits how it may use the information it handles on our behalf.
Service providers act on our instructions and may not use your information for their own marketing. If a provider needs to transfer information to a subcontractor, the same limits apply. We review our provider arrangements from time to time and replace a provider that does not meet our standards.
Data Retention
We keep information only as long as we need it. A quote that does not become a job is usually removed within two years, because that is long enough to answer a follow-up question about pricing. A job file for a completed pour is kept for as long as the warranty period and any applicable records requirement demand, and in ordinary practice that means several years, since a client may ask about a slab long after the crew has left.
Technical logs are rotated and removed on a short cycle, typically within a few months. Marketing consent records are kept until you withdraw consent, plus a short period to show that the withdrawal was honored. When information is no longer needed, we delete it or destroy the physical record, and we confirm the deletion with the provider that stored it.
Data Security
We protect information with a combination of organizational and technical measures. Access to a job file is limited to the people who need it to plan or complete the work. Paper drawings and signed agreements are stored in a locked cabinet at the yard office. Digital records are kept in a protected account that requires a strong password and multi-factor authentication.
Messages to and from the yard desk travel over an encrypted connection where the provider supports it. We do not send full payment card numbers by email. While no system is perfectly secure, we review our practices regularly and act quickly if a weakness is found. If a breach affects your information, we will notify you and the relevant authority in the manner and within the time that the law requires.
Your Privacy Rights
Depending on where you live, you may have a right to access the information we hold about you, to correct an error, to request deletion, to restrict or object to certain processing, and to receive a copy of the information in a portable format. You may also have a right to withdraw consent for marketing at any time and to lodge a complaint with a supervisory authority.
To exercise a right, contact the yard desk using the details at the end of this policy and tell us what you would like us to do. We will confirm your identity before we act, so that information is not released to the wrong person. We aim to respond within thirty days. If a request is complex, we will tell you why and when you can expect a complete answer. There is no charge for a reasonable request, and we will not treat you differently because you chose to exercise a right.
Some information cannot be deleted on request. A signed contract, an invoice or a safety record may need to be kept to satisfy a legal obligation, and in those cases we will explain which record must remain and why.
Privacy for Children
Our services are directed to property owners, contractors and professional clients. The website is not designed for children, and we do not knowingly collect personal information from a child under the age of sixteen. If you believe that a child has sent information to the yard desk, contact us and we will remove it promptly.
A minor may visit the yard with a parent or guardian, and a site visit may involve a family discussion about a patio or a walkway. In that setting, any information we record belongs to the adult client who engaged us, and we do not create a separate record for a child.
Marketing Communications
We send marketing email rarely, and only to a client or a contact who has asked to hear from us. A seasonal note about cure scheduling or a reminder about resealing a slab is the usual example. Every marketing message includes a clear way to stop future messages, and a request to stop is honored promptly.
We do not send marketing email to an address that we collected only to answer a quote request unless that person has asked to receive updates. Transactional messages that relate to an active job, such as a pour window confirmation or an invoice notice, are not marketing and continue while the job is active.
Third Party Links
The website may link to a supplier, a material manufacturer or a mapping service. A link does not mean that we control the linked site, and we are not responsible for the privacy practices of a third party. When you leave our pages, the privacy policy of the destination applies. We encourage you to read that policy before you share personal information.
If you reach a third party site from one of our pages and later have a concern about how it handled your information, direct the concern to that third party. We are glad to help identify the right contact, but we cannot act on behalf of a company that we do not control.
International Visitors
The yard and the website are operated in the United States. If you visit from another country, the information you send will be processed in the United States, where privacy laws may differ from the laws of your home country. By using the site or sending a request, you understand that the information will be handled under this policy and under United States law.
We take reasonable steps to protect information during a transfer, and we apply the same security measures to a visitor from abroad as we do to a local client. If a specific transfer requires a contractual safeguard, we will provide it on request.
Changes to This Policy
We may update this policy when our practices change or when the law requires a new disclosure. When we make a change, we update the effective date at the top of the page. A material change that affects how we use information will be announced on the website and, where appropriate, by a direct message to an active client.
We encourage you to review this page from time to time so that you know how we handle information. Continuing to use the website after a change means that you accept the updated policy for your future use.
How to Contact Us
Questions about this policy, requests to exercise a right or concerns about how information has been handled can be sent to the yard desk. We are glad to explain any part of this policy in plain language and to correct a mistake quickly.
BLACK DESERT CONCRETE INC
1711 E 1150 N
St George - 84770-3176
United States (US)
Email: quotes@blackdesertconcrete.mom
Phone: +12793565292
If you are not satisfied with our response, you may contact the privacy or consumer protection authority in your region. We will cooperate with a lawful inquiry and will keep a record of the outcome.